Policies

If you wish to return a product, please reach out to us directly, as some products may have special procedures or may not be returnable.

For a product/order to be eligible for return, it must be:

• Unopened/untampered
• Returned in re-sellable contidition (shipping damage excluded)
• We must be notified of your desire to return a product, no more than 3 days after delivery.

Typically, if a customer wishes to return a product and it is not due to damage or an error on our part, the customer is responsible for the cost of return shipping.

Refunds are processed within 7 days from when we receive the item(s).

Please note, this 7 day window accounts for our timeframe to process a refund. It does not include the time it may take for Shopify and your preferred payment method to process/credit you.

We are not responsible for any orders that are missing or stolen, and do not replace/refund missing/stolen orders.

If a carrier has marked your order as delivered, but you have not received it, please reach out to the carrier directly to file a missing/stolen package report.

If there is any information you need from us to file this report, please feel free to reach out. We will provide any information we can to assist in the process.